Frequently Asked Questions
What is Alarm.com?
Alarm.com is a smart security and automation platform that allows you to control and monitor your home or business through a mobile app or web portal. It supports alarm systems, cameras, smart locks, lights, thermostats, and more.
Can I buy a system directly from Alarm.com?
No. Alarm.com sells through authorized dealers only.
How do I set up an account?
After your purchase we will create your Alarm.com account and send you an activation email. Follow the link to set your password and log in.
Who monitors my system?
Your Alarm.com system is monitored by Becklar monitoring which was named winner of the 2025 Marvel Technology Award by TMA and SSI for innovation and implementation of cutting-edge technology in the monitoring industry.
Is there a contract or can I cancel anytime?
You can cancel anytime. You are on a month to month.
Can I do DIY installation?
Yes. Our system is designed for easy self-installation with step-by-step guides.
Do I need an alarm permit?
Some cities or counties require an alarm permit for professionally monitored systems. Without a valid permit, authorities may decline to respond to alarms or issue fines. Permit responsibilities vary by location. In some areas, Automation Surveillance & Security will handle the permit process and contact you with next steps. In others, you’ll need to apply for the permit yourself. To avoid issues, check with your local police department or city office to confirm if a permit is required and how to obtain one.
Where should I place my new system?
All panels come with back-stand. You can place panel on a desk or table then plug in power supply.
Do I need a landline phone for my alarm panel?
No. The panel has a built in cellular radio for transmitting alarm signals.
Does the panel have voice chime to let me know if someone opens a door or window?
Yes. The panel has voice chime letting you know when any protected door or window is opened. You can program sensors to chime or not when installing.
Can I upgrade my existing system to alarm.com?
Yes, if your panel is compatible or if you replace it with Qolsys IQ4.
Does the panel have a back up battery?
The panel has a 24hr back battery so it can operate during a power outage.
How can I get customer service?
Customer service is available through our site. You can create a ticket or chat live with our chatbot.
What installation options are available?
We will send you a DIY easy to install system. If you would like help installing then you can use " ". Here is link to their site. This is a different company that specializes in installation services.
Can I connect smart thermostats and lights (e.g., Lutron, Nest)?
Yes, Alarm.com works with Lutron, Leviton, and some Nest thermostats.
Does Alarm.com integrate with Z-Wave devices?
Yes. You can connect lights, locks, shades, thermostats, and more via Z-Wave.
How do I set Automation rules?
Go to Automation > Rules in the app or website to create triggers (e.g., "When front door unlocks, turn on lights").
Can I use voice assistants (Alexa, Google Home?
Yes. Alarm.com supports Alex and Google Assistant for voice control of compatible devices.
Can I control my Garage Rollup Door?
Yes.Please check Extras tab for device required base on your Garage Rollup Motor model.
What devices are compatible with Alarm.com?
Here is a list of all compatible devices.
Can I create multiple logins or key users?
Yes. You can create users in the Alarm.com app or website and control their permissions.
How do I reset or recover a forgotten password?
Go to the Alarm.com login page and click Forgot Password, then follow the email instructions..
How can I enable Two-Factor Authentication(2FA)?
Go to Settings > Login Information > Two-Factor Authentication in your account to enable it..
Can I put my system on test?
Go to Settings > Monitoring Settings > System Test Mode and enable it for duration of 1 Hour, 2 Hour, or 4 hours and click Start Test Mode.
How can I update my Emergency Contacts?
Go to Setting > Monitoring Settings > Emergency Contacts then change existing or add new.
How can I change my Verbal Password?
Go to Setting > Monitoring Settings > Verbal Password then click on verbal password to change then confirm again. Click on check mark to save.
How do I get my username and password for my alarm.com account?
After your purchase we will create your Alarm.com account and send you an activation email. Follow the link to set your password and log in.
Where do I download the Alarm.com mobile app?
Download from the Apple App Store or Google Play Store by searching “Alarm.com.”
How do I configure notifications and alerts?
Go to Notifications in the app, create a new rule, and select the events you want to be notified about (e.g., door opened, alarm armed).
How do I manage a device’s schedule?
In the app or website, go to Automation > Schedules to set when devices turn on/off.
What are zones, and how do notification roles vary?
Zones are individual sensors or areas in your system. You can assign notification rules to specific users for specific zones.
How do I view activity history?
In the app, tap History to see up to 60 days of past system events.
Will the system still work during power or internet outages?
Yes. The panel has a battery backup and it uses cellular communication, so they will work during a power outage and without home internet.
Why choose Cellular vs. Landline/Wifi for monitoring?
Cellular is more secure and reliable, as it’s not affected by phone line cuts or internet outages.
Does the system support Crash-and-Smash protection?
Yes. This feature sends an alert to the monitoring center even if the panel is destroyed during a break-in.
